Associate Executive, Business Office

You will perform Business Office operations in accordance with established policies, procedures and internal controls: Billing and Adjustments, Account Receivables Management, Financial Assistance Schemes Management, Mediclaim and MCPS Management, Refunds & Postings, Billing Enquiries, Statistics Reporting and Audits, Records Retention & Document Management, Billing systems Enhancements.

Responsibilities:

• Check and mail out batch bills daily and upon ad-hoc requests
• Contact patients (returned mail) to verify their address and billing information
• Prepare corporate bills in accordance with pre-agreed billing arrangements
• Handle bill adjustments due to late services or change in billing arrangements
• Liaise with patients and employers/insurers regarding bill adjustments and arrange for despatch of adjusted bills
• Follow up with Mediclaim and MCPS re-submissions
• Print, sort and mail out monthly Statement of Accounts (SOA) in accordance with pre-set schedules
• Collate outstanding cases for review and action by 1FSS for further action
• Verify and process bills for assistances under Medifund and other eligible financial assistance schemes
• Prepare refund cases for approval and action by 1FSS
• Respond promptly to billing request and enquiries
• Sort and file Business Office folders containing patient documents
• Any other duties assigned from time to time

Requirements:

• GCE ‘O’/‘N’ Level OR Diploma in any relevant discipline
• Minimum 2 years of relevant working experience
• Good interpersonal & communication skills
• Good knowledge of AR management and accounting practice
• Proficient in Microsoft Office
• Meticulous and observant with an eye for detail
• Must be fully vaccinated with COVID-19 vaccinations