Changi General Hospital Pte Ltd

Senior / Executive, Business Office

Job Category:  Administration
Posting Date:  22 May 2024

You will plan, implement and manage business office operations in accordance with established policies, procedures and internal controls: Billing and Adjustments, Account Receivables Management, Financial Assistance Schemes Management, Mediclaim and MCPS Management, Refunds & Postings, Billing Enquiries, Statistics Reporting and Audits, Records Retention & Document Management, Billing systems and staff matters.



  • Draft and update any changes to new / existing workflows
  • Review existing and new corporate billing agreements
  • Monitor corporate payment turnaround and initiate discussions to improvement payment
  • Implement billing arrangements for public sector schemes, create billing accounts and workflow
  • Monitor unposted records and manage posting timelines
  • Handle complaint cases that are escalated to management level
  • Train staff on appropriate corrective actions to take in accordance with established policies and procedures
  • Arrange for data extraction and compile statistics for ad-hoc reporting
  • Develop expertise in billing systems and related processes
  • Supervise staff performance and discuss on areas of improvement
  • Any other duties assigned from time to time



  • Bachelor’s Degree in any relevant discipline
  • Minimum 2 years of relevant working experience
  • Good interpersonal & communication skills
  • Good knowledge of AR management and accounting practice
  • Proficient in Microsoft Office and Data Analysis skills
  • Meticulous and observant with an eye for detail


Must be fully vaccinated with COVID-19 vaccinations