Senior / Executive, Patient Experience Transformation (Service Ambassador Management)

Responsibilities:

• Supervise and provide guidance to the Service Ambassadors to ensure seamless daily operations
• Train the team to deliver proactive patient engagement to improve patient and visitor satisfaction
• Provide support to the hospital staff to executive the transformed experience
• Provide orientation and on-the-job training to synergise the team of Service Ambassador to enhance patients’ experience
• Engage and collaborate with stakeholders to transform patient experience
• Obtain results of voice of patient and staff and make suggestions for improvement
• Identify gaps that require volunteers support and work with the volunteer management team
• Any other duties assigned from time to time

Requirements:

• Degree in any other relevant discipline
• Good interpersonal & communication skills
• Able to work independently with minimal supervision
• Must be fully vaccinated with COVID-19 vaccinations

Only shortlisted candidates will be notified.