Senior / Executive, Business Office

You will plan, implement and manage business office operations in accordance with established policies, procedures and internal controls: Billing and Adjustments, Account Receivables Management, Financial Assistance Schemes Management, Mediclaim and MCPS Management, Refunds & Postings, Billing Enquiries, Statistics Reporting and Audits, Records Retention & Document Management, Billing systems and staff matters.

Responsibilities:

• Draft and update any changes to new / existing workflows
• Review existing and new corporate billing agreements
• Monitor corporate payment turnaround and initiate discussions to improvement payment
• Implement billing arrangements for public sector schemes, create billing accounts and workflow
• Monitor unposted records and manage posting timelines
• Handle complaint cases that are escalated to management level
• Train staff on appropriate corrective actions to take in accordance with established policies and procedures
• Arrange for data extraction and compile statistics for ad-hoc reporting
• Develop expertise in billing systems and related processes
• Supervise staff performance and discuss on areas of improvement
• Any other duties assigned from time to time

Requirements:

• Bachelor’s Degree in any relevant discipline
• Minimum 2 years of relevant working experience
• Good interpersonal & communication skills
• Good knowledge of AR management and accounting practice
• Proficient in Microsoft Office and Data Analysis skills
• Meticulous and observant with an eye for detail

Must be fully vaccinated with COVID-19 vaccinations