Changi General Hospital Pte Ltd

Senior / Executive, Office of Patient Experience

Job Category:  Administration
Posting Date:  29 Nov 2023


  • Attend to, acknowledge and facilitate resolution of feedback and complaints acknowledgement.
  • Manage and implement of feedback systems projects (department CRM system, e-survey system and relevant reporting and updates at department and senior leadership meetings).
  • Administer internal (internal hospital and cluster) and external awards (MOH, national and international) staff service quality/patient experience awards.
  • Record and disseminate compliments to staff received externally or internally via CRM system or * Staff-to-Staff compliment platforms and email blast of positive notes from patients, public and staff.
  • Share good practices in conflict resolution and staff abuse incident management at department meeting, staff roll-calls and formal training sessions, as well of Community of Practices interest groups within or cross cluster.



  • Bachelor’s degree, preferably in Nursing or Healthcare Management
  • Formal Certification in adult learning, patient experience and quality improvement will be an added advantage.
  • At least 2 years of customer service experience preferably in a healthcare environment.
  • Knowledge in data analysis will be an added advantage.
  • Proficiency in MS Office applications.
  • Excellent oral and written communication skills
  • Able to work independently as well as in a team.
  • Bilingual ability with healthcare experience will be an advantage
  • Candidate must have fully completed COVID-19 vaccinations




Only shortlisted candidates will be notified.