Assistant Director, Operations, Eastern General Hospital Planning Office

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH's vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies in patient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers. 

We are seeking a dynamic and experienced leader to serve as Assistant Director, Operations. Reporting to the Chief Operating Officer (COO), you will provide leadership across data protection governance, hospital operational readiness and divisional administration. As a key enabler of organisational readiness, you will work closely with the Data Protection Officer, SingHealth Data Protection Office, external legal advisors and key stakeholders to strengthen governance frameworks, ensure compliance with applicable data protection requirements, and build organisational capabilities in preparation for EGH's opening.

In this role, you will drive the planning and execution of operational readiness initiatives by developing integrated workplans, key milestones and timelines, monitoring deliverables and interdependencies, and facilitating the timely resolution of risks and issues. Working in partnership with internal departments, SingHealth institutions and project teams, you will strengthen governance, compliance and execution discipline across critical operational workstreams. In addition, you will oversee divisional administration and resource planning, including workplan and budget management, operational and patient support analytics, workforce coordination, and capability development, to ensure the Division of Operations is well-positioned to support the successful commissioning and opening of EGH.

Job Requirements

• Bachelor’s degree in Business Administration, Healthcare Management, Operations, Project Management or a relevant discipline
• Relevant certification or training in data protection, privacy, governance or project management would be an advantage
• Minimum 10-12 years of relevant work experience, with at least 4 years of experience in a managerial or supervisory role, with demonstrated ability to coordinate complex, cross-functional programmes
• Knowledge and practical experience in data protection, privacy compliance, governance and incident management
• Strong project management capability, including milestone planning, dependency management, risk tracking, dashboard reporting and action follow-up
• Experience in workplan, budgeting and manpower planning, with the ability to analyse information and develop clear recommendations
• Excellent written and verbal communication, presentation, facilitation and stakeholder management skills
• Proficient in preparing management papers, structured reports, trackers and executive-level presentations
• Meticulous, organised and detail-oriented, with strong follow-through and a high standard of data accuracy
• Analytical and results-oriented, with the ability to work under tight timelines and manage competing priorities
• Collaborative and able to influence diverse stakeholders while maintaining clear accountability
• Discreet and trusted in handling sensitive and confidential information
• Adaptable, proactive and committed to continuous improvement