KK Women's and Children's Hospital Pte. Ltd.

Associate Wellbeing Coordinator (Contract, Div of Med-KIDS 0-3)

Job Category:  Ancillary
Posting Date:  27 Mar 2024

The AWBC is part of a care team that will provide identification of needs, anticipatory guidance, screenings and service coordination for clients assigned under their care.

 

Job Description:

 

  • Service Care Coordination and Case Management.
  • Employs effective communication and rapport building skills when interacting with antenatal patients, clients, families and staff.
  • Collaborates with interdepartmental and external colleagues with the aim of providing holistic care and optimise health outcomes for antenatal clients recruited under the Home Visit Programme.
  • Administrative and Systems Support. Support team with outreach and engagement efforts as required by programme.
  • Assist in appointment scheduling and rescheduling and addresses client enquiries. (e.g. teaches the use of the Health Buddy for assessing their records and services (e.g. changing appointments).
  • Navigates, troubleshoots and initiate discussions for IT issues that impacts service and operations, e.g. OAS/SAP/SCM/SSNet.
  • Identifying needs and screening. Effectively manage patient caseloads at clinic touchpoints.
  • Performs health and social screenings for antenatal clients. (E.g. nutritional screening, mental health screening, home readiness and safety etc.)
  • Maintains documentation and complete reporting requirements according to organisation standards.
  • Performs other job-related duties as assigned by Program Lead, Social Service Manager or Training Manager.

 

 

Requirements:

 

  • Diploma with 2 – 4 years’ relevant experience, or GCE N/O/A Level, or NITEC in Healthcare/Equivalent with 6 – 10 years’ relevant experience
  • Ability to communicate effectively, both orally and in writing
  • Possesses records maintenance as well as organizing and coordinating skills
  • Strong word processing, receptionist and data entry skills
  • Has knowledge of supplies, equipment and/or services ordering and inventory control
  • Ability to maintain calendars and schedule appointments
  • Ability to understand and follow specific instructions and procedures
  • Skilful in the use of operating basic office equipment
  • Ability to deal amicably with all levels of staff and external customers
  • Ability to maintain confidentiality of records and information
  • Supervisory skills