Associate Wellbeing Coordinator (KidSTART@KKH KIDS 0-3)

The AWBC is part of a care team that will provide identification of needs, anticipatory guidance, screenings and service coordination for clients assigned under their care.

Job Description:

• Service Care Coordination and Case Management.

• Employs effective communication and rapport building skills when interacting with antenatal patients, clients, families and staff.

• Collaborates with interdepartmental and external colleagues with the aim of providing holistic care and optimise health outcomes for antenatal clients recruited under the Home Visit Programme.

• Administrative and Systems Support. Support team with outreach and engagement efforts as required by programme.

• Assist in appointment scheduling and rescheduling and addresses client enquiries. (e.g. teaches the use of the Health Buddy for assessing their records and services (e.g. changing appointments).

• Navigates, troubleshoots and initiate discussions for IT issues that impacts service and operations, e.g. OAS/SAP/SCM/SSNet.

• Identifying needs and screening. Effectively manage patient caseloads at clinic touchpoints.

• Performs health and social screenings for antenatal clients. (E.g. nutritional screening, mental health screening, home readiness and safety etc.)

• Maintains documentation and complete reporting requirements according to organisation standards.

• Performs other job-related duties as assigned by Program Lead, Social Service Manager or Training Manager.

Job Requirements:

• Diploma with 2 – 4 years’ relevant experience, or GCE N/O/A Level, or NITEC in Healthcare/Equivalent with 6 – 10 years’ relevant experience

• Ability to communicate effectively, both orally and in writing

• Possesses records maintenance as well as organizing and coordinating skills

• Strong word processing, receptionist and data entry skills

• Has knowledge of supplies, equipment and/or services ordering and inventory control

• Ability to maintain calendars and schedule appointments

• Ability to understand and follow specific instructions and procedures

• Skilful in the use of operating basic office equipment

• Ability to deal amicably with all levels of staff and external customers

• Ability to maintain confidentiality of records and information

• Supervisory skills