Assistant Director (Operations Support Services)

You will be part of the Operations Support Services (OSS) department that seeks to deliver efficient and effective support services that contribute to a safe, clean and supportive environment for patients, staff and visitors. You will develop and implement strategies to enhance support services’ service quality, operational efficiency, and compliance with regulatory standards. You will also be responsible for ensuring effective management policies, systems, processes and reporting procedures for support services that are appropriate to the Institution’s needs are in place. You will need to lead your team to develop and implement new technologies to improve productivity and support a future ready workforce across a portfolio of support services.

Key Responsibilities

•    Lead, mentor, and manage a portfolio of support services team, including Team Leads and staff. 
•    Foster a culture of continuous improvement, teamwork, and excellence in service delivery.
•    Ensure smooth operations of a portfolio of support services. 
•    Ensure and promote effective external and internal communication to facilitate support services’ effectiveness and efficiency.
•    Enhance operational capabilities in a portfolio of support services. 
•    Develop and implement policies and procedures that support the organization's operational functions. 
•    Manage resources such as personnel, equipment, and budget to support the organization's operational functions.
•    Perform all other tasks and duties as directed by Director Operations Support Services and other members of NCCS Senior Management.
 

Requirements

•    At least a recognized bachelor’s degree in any discipline
•    Has been in a Leadership position with at least 10 - 15 years of relevant working experience and a good grasp of operations management in the healthcare setting.
•    Good track record of leading and implementing complex projects will be an added advantage.
•    Excellent team player with strong individual focus.
•    Strong interpersonal and communications skills.
•    Highly analytical and operational mindset.