Manager, Medical Affairs

About Us

The National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary cancer centre, attending to the majority of cancer cases in Singapore’s public healthcare sector. We offer world class oncology care by having the best talent, doing robust clinical and translational research and leading education efforts to improve cancer outcomes. Join us to build a meaningful career and offer patients hope for a cancer-free tomorrow.

About the Role

To support the Head and Deputy Head of Medical Affairs in managing medicolegal disputes and complaints, facilitating family conferences, serving as the primary point-of-contact for patients and families, and organizing educational activities on medical law, ethics, and dispute resolution. 

Main Responsibilities

• Manage and coordinate medicolegal disputes and complaints, ensuring timely resolution and adherence to legal and ethical standards
• Act as primary point-of-contact for patients and families, responding to queries through face-to-face meetings, emails and phone calls
• Facilitate family conferences with the aim of de-escalating disputes and addressing patient and family needs
• Maintain accurate documentation and records of all medicolegal cases for internal data tracking and analysis

• Organize department meetings and record meeting minutes to ensure department goals and discussions are clear and addressed.

• Collaborate with internal and external stakeholders to facilitate management of medicolegal complaints
• Assist the department with crafting of educational materials and organization of education activities on dispute management, medical law and ethics for staff training.

Job Requirements

• Recognised Bachelor's degree in any discipline
• Min. 6 years of working experience, preferably in healthcare or social service-related industry
• Strong communication skills in both spoken and written English
• Excellent interpersonal skills and ability to work with diverse stakeholders
• Emotionally resilient and empathetic with ability to handle high-stress interactions
• Independent worker with initiative to complete assigned tasks and projects
• Team player, self-driven with passion for learning and receptive to feedback