Manager (Billing and Claims)

About Us

The National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary cancer centre, attending to the majority of cancer cases in Singapore’s public healthcare sector. We offer world class oncology care by having the best talent, doing robust clinical and translational research and leading education efforts to improve cancer outcomes. Join us to build a meaningful career and offer patients hope for a cancer-free tomorrow.

About the Role

Reporting to the Deputy Director of Business Office, you will manage and lead the billing and claims operations team to ensure accurate and timely patient invoicing and claims processing, while overseeing the resolution of complex billing enquiries and escalated cases.

Drive the implementation of MOH policy and system enhancements ensuring operational readiness of the systems and processes, conducting user training and testing, and continuously improving workflows to facilitate the successful implementation of the BIG3 systems.

Key Responsibilities:

Billing & Claims

• Lead and oversee a team responsible for day surgery and inter-company billing activities, ensuring timely processing and finalization of bills.
• Monitor and resolve billing and claims discrepancies in collaboration with clinic operations and pharmacy teams to facilitate accurate and timely bill completion.
• Analyse trends in billing and claims errors, identify root causes, and implement corrective actions with stakeholders to improve billing accuracy and claims submission rates.
• Collaborate with Private Medical Insurers, CPF Board, Public Service Division, and SingHealth institutions to resolve billing and claims-related enquiries and escalations.
• Develop, review, and maintain Standard Operating Procedures (SOPs), and provide training and guidance to staff on billing and claims processes and error management.

Investigative Operations

• Provide leadership to an investigation team in managing and resolving complex billing and claims cases, escalated by the Patient Response Team.
• Monitor issue resolution and ensure timely closure of cases, including coordination with the Patient Response Team to communicate outcomes to patients.
• Plan and deploy manpower resources to support operations at the Business Office enquiry counter and maintain service standards.

MOH Policy Implementation

• Review MOH circulars and policy updates, assess operational impact, and implement system and process changes to ensure compliance with policy requirements.
• Complete schemes set-up and User Acceptance Testing (UAT) within stipulated timelines.
• Collaborate with internal stakeholders to communicate policy changes and ensure adherence to updated requirements and procedures.

National Billing System (NBS), Systems Enhancement & Digital Transformation

• Support the implementation and rollout of the National Billing System (NBS), including backend configuration, data migration, and user training.
• Represent Business Office in requirements gathering, system design discussions, and User Acceptance Testing (UAT) for systems enhancements and new project initiatives.
• Drive process improvement, digitalisation, and automation initiatives to enhance operational efficiency, billing accuracy, and service quality.
• Perform data extraction, analysis, and reporting to support management decision-making, operational planning, and performance monitoring.

Job Requirements

• A recognised Bachelor’s Accountancy / Business Administration, experience in a healthcare setting would be an advantage.
• Experience in System Implementation, preferably with Big 3 experience.
• Minimum 4 years’ experience in a managerial or equivalent role.

• Excellent stakeholder management and communication skills
• Experience in staff supervision, mentorship and professional development
• Strong prioritisation skills with the ability to manage multiple tasks and meet deadlines, while working effectively as part of a team.