Manager (Cancer Education & Information Service)

About Us

The National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary cancer centre, attending to the majority of cancer cases in Singapore’s public healthcare sector. We offer world class oncology care by having the best talent, doing robust clinical and translational research and leading education efforts to improve cancer outcomes. Join us to build a meaningful career and offer patients hope for a cancer-free tomorrow.

About the Role

Reporting to the Director of CEIS, you will provide strategic leadership, operational management and quality assurance of the unit while overseeing comprehensive patient support initiatives. This role collaborates closely with the multidisciplinary oncology team to provide seamless information, emotional support, and holistic care to patients at all stages of their cancer journey.

Key Responsibilities:

• Lead and supervise a team of nurse counsellors and support staff, ensuring delivery of evidence-based, patient-centred care and counselling for cancer patients and their families.

• Ensures and maintains efficient system of communication of information to staff, patients & their family as well as the general public.

• Lead the operations of the Cancer Helpline Service, ensuring the delivery of accurate, timely and empathetic and appropriate cancer related information and support to patients, caregivers and the community. Drive service excellence through the development of protocols, service standards and escalation procedures to maintain high-quality support.

• Establish and maintain strong relationships with key community partners to collectively promote anti-cancer advocacy in line with NCCS corporate mission.
• Increase patient satisfaction and public rating of NCCS through CEIS patient and family education programs and services.

• Develop and manage patient engagement initiatives across digital and physical platforms (such as chatbots, patient resource centre), ensuring a positive patient experience through continuous feedback and service improvements.

• Collaborate with departments within NCCS to share expertise, knowledge and leverage resources on cancer education materials/ programmes/ initiatives.

• Oversee risk management and compliance for cancer support services, ensuring information accuracy, data protection, regulatory adherence and effective risk assessment across helpline, outreach, resource centre and digital platforms.
• Plan and coordinate yearly unit work plans, capital and operational budget as well as training budget for submission to HOD.
• Monitor utilization of approved budget and resource allocation for the unit, ensuring cost-effective use of funds and update HOD.
• Source for funding support to drive public/ patient & family education programmes and ensure smooth reimbursement from funding organization.

Job Requirements

• A recognised Bachelor’s/ Master’s Degree in Business management, health administration, public health, education or healthcare related fields; experience in a healthcare setting would be an advantage
• Minimum 3 years’ experience in a managerial or equivalent role
• Experience in education or outreach activities would be an advantage

• Excellent stakeholder management and communication skills
• Experience in staff supervision, mentorship and professional development
• Experience in budget management and resource allocation
• Strong organizational and project management skills
• Strong decision making and problem-solving abilities
• Adaptability to the emerging treatments and patient education needs
• Committed, resilience under challenging situation/ environment; able to manage uncertainty