Senior / Assistant Manager, Patient Safety & Quality (Data Analytics & Mgmt)

About Us

The National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary cancer centre, attending to the majority of cancer cases in Singapore's public healthcare sector. We offer world class oncology care by having the best talent, doing robust clinical and translational research and leading education efforts to improve cancer outcomes. Join us to build a meaningful career and offer patients hope for a cancer-free tomorrow.

About the Role

The Assistant Manager, Data Analytics & Management supports data management, analytics, reporting, and performance monitoring functions to facilitate operational excellence, quality improvement, and informed decision-making. The incumbent will manage data collection and validation processes, develop reports and dashboards, perform analysis of operational and performance indicators, and support continuous improvement initiatives through data-driven insights.

Some of the Key Responsibilities include:

• Manage operational and performance datasets, ensuring data accuracy, integrity, and compliance with data governance standards

• Perform data validation, reconciliation, and quality assurance activities

• Maintain databases, repositories, and reporting systems

• Develop and maintain dashboards, scorecards, and management reports

• Conduct routine and ad hoc analyses to identify trends and performance issues

• Apply analytical and statistical methods to support departmental reporting and improvement initiatives

• Prepare reports, presentations, and data summaries for management, committees, and external submissions

• Monitor departmental and institutional KPIs and conduct performance analysis and benchmarking exercises

• Assist stakeholders in developing and refining performance indicators

• Provide data-driven recommendations based on trends and findings

• Collaborate with clinical, operational, and corporate stakeholders to understand reporting and analytics requirements

• Provide data and analysis to support business cases, resource planning, and operational decision-making

• Identify opportunities for process improvement and automation

• Support departmental projects, audits, and accreditation activities as required

Job Requirements:

• Bachelor's degree in Data Analytics, Statistics, Computer Science, Information Systems, Business Analytics, Healthcare Informatics, or a related discipline

• Minimum 3 to 4 years of relevant experience in data management, analytics, or business intelligence, with exposure to dashboard development, automation, and performance reporting preferred

• Proficiency in Power BI, Power Query, Power Automate, Microsoft Excel, and data visualisation tools

• Experience in healthcare operations, quality improvement, or performance monitoring is an advantage

• Knowledge of statistical analysis and data analytics methodologies

• Familiarity with SQL, database management, and data modelling

• Strong analytical and problem-solving skills with the ability to translate data into meaningful insights

• Good communication, presentation, and stakeholder engagement skills

• Meticulous, organised, and able to manage multiple priorities independently