Senior Executive/Assistant Manager, Donor Data, Insights & Communications
About Us
The National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary cancer centre, attending to the majority of cancer cases in Singapore's public healthcare sector. We offer world class oncology care by having the best talent, doing robust clinical and translational research and leading education efforts to improve cancer outcomes. Join us to build a meaningful career and offer patients hope for a cancer-free tomorrow.
About the Role
Working closely with the Senior Manager in the Division of Community Outreach & Philanthropy (DivCOP), you will oversee the Gift Management System (GMS) and leverage donor data to generate insights that support fundraising, donor cultivation and stewardship. You will also develop donor-facing reports and communications that demonstrate the impact of our donors’ contributions, and support Major Gift stewardship activities.
Some of the Key Responsibilities Include
- Prepare and clean-up data in existing database before export into new Gift Management System (GMS)
- Import additional donor records not in the database into GMS
- Establish formatting standards for database fields and ensure consistency data entries
- Set up report templates and generate ad hoc reports as needed
- Perform data extraction, analysis and visualisation to identify donor trends, giving patterns and opportunities for donor cultivation and development
- Translate donor data and insights into actionable recommendations to support fundraising and donor engagement strategies, including identifying potential opportunities for increased giving and cultivation
- Develop bespoke donor stewardship reports and communications for Major Gift (MG) donors, showcasing their contributions and impact
- Support the development of the organisation's annual impact report and other donor-facing materials, ensuring clear, compelling and accurate presentation of information
- Perform data extraction, design report layouts and create compelling visuals to support the department's management reporting and donor engagement needs
- Review data collection sources and design processes to streamline and/or automate donation processing
- Establish formatting standards for database fields and ensure consistency of data entries
- Set up report templates and generate ad hoc reports as needed
- Adopt new tools to expand and enable digitalisation and automation to improve the prospecting, donor engagement and stewardship experience
- Support the planning and execution of Major Gift stewardship events and other donor engagement activities
- Support the DivCOP team and stakeholders in managing donation reporting requirements
- Build collaborative relationships with internal and external stakeholders
- Any other duties as assigned by supervisor
Job Requirements
- University Degree or equivalent
- Certification in database administration will be considered an asset
- At least 2 years of relevant experience in database management, fundraising operations, donor engagement, data analytics or a related field, with experience in a nonprofit/fundraising environment preferred
- Strong proficiency in data management and analysis, with the ability to translate donor data into actionable fundraising and cultivation insights
- Excellent written and verbal communication skills, with a strong command of English and the ability to develop clear, engaging and compelling donor-facing content
- Able to handle data preparation and cleaning as well as report generation independently
- Proficiency in MS Excel and MS Access
- Experience in preparing reports, publications or other donor-facing communications will be an advantage
- Experience in event planning and/or management, particularly donor engagement or stewardship events, will be an advantage
- Experience with digitalisation, automation or system integration will be an advantage
- Organised and meticulous, with strong attention to detail
- Analytical mind with good interpersonal and communication skills
- Resilient and open to adopting productivity tools
- Able to think creatively and strategically
- Able to navigate a multi-layer organisation structure and work towards objectives in an environment with multiple stakeholders