Senior Manager (Medical Affairs)

About Us

The National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary cancer centre, attending to the majority of cancer cases in Singapore’s public healthcare sector. We offer world class oncology care by having the best talent, doing robust clinical and translational research and leading education efforts to improve cancer outcomes. Join us to build a meaningful career and offer patients hope for a cancer-free tomorrow.

About the Role

To support the Head and Deputy Head of Medical Affairs in managing medicolegal disputes and complaints, facilitating family conferences, serving as the primary point-of-contact for patients and families, and organizing educational activities on medical law, ethics, and dispute resolution. 

Main Responsibilities

• Lead and oversee the management of complex and high-risk medico-legal disputes and complaints, ensuring timely resolution in accordance with legal, ethical and institutional standards
• Serve as primary point-of-contact for complex and sensitive cases involving external parties such as legal counsel and regulatory bodies
• Lead and facilitate family conferences and multidisciplinary discussions for high stakes disputes with the aim of de-escalating and achieving resolution
• Develop, implement and continuously improve frameworks, workflows and standard operating procedures for medicolegal case management
• Oversee accurate documentation and records of all medicolegal cases and lead internal data analysis efforts to identify trends, risks and communicate areas for systemic improvement to other departments
• Build and maintain relationships with key internal and external stakeholders to facilitate management of medicolegal complaints
• Lead the development and delivery of educational programmes on dispute management, medical law and ethics for staff training.
• Mentor and guide junior team members, supporting their professional development and building team capability

Job Requirements

• Recognised Bachelor's degree in any discipline; post-graduate qualification(s) in healthcare ethics, law and/or mediation would be advantageous
• Min. 8-10 years of working experience, preferably in healthcare, legal or social service-related industry
• Strong communication skills in both spoken and written English
• Excellent interpersonal skills and ability to work with diverse stakeholders
• Strong leadership and people management skills, with experience supervising or mentoring a team
• Emotionally resilient and empathetic with ability to handle high-stress interactions
• Independent worker with initiative to complete assigned tasks and projects
• Team player, self-driven with passion for learning and receptive to feedback