Assistant Manager, Patient Liaison Service

NDCS is seeking an Executive to establish and implement systems and processes for the Patient Liaison Service (PLS) unit. This role aims to elevate patient and stakeholder experiences by improving the end-to-end facilitation of non-resident and private patient appointments, managing VVIP/VIP/CIP patients, right-siting patients to primary care, and leading the PLS team in providing excellent service quality.

 
Responsibilities:

• Oversee and operationalize the end-to-end journey management for non-resident, private, and VVIP/VIP/CIP patients, including appointment and financial-related processes.
• Oversee and operationalize the right-siting of patients to primary care partners.
• Develop and maintain service standards for the team to ensure excellent service quality.
• Develop and maintain collaterals, work instructions, and SOPs.
• Coordinate with SingHealth partners for engagement sessions.
• Introduce continuous improvement initiatives to create a smooth and excellent experience for patients, clinicians, and administrators.
• Work with stakeholders to identify and develop value propositions.

Requirements:

• Degree in Hospitality / Business Administration or equivalent
• 2 years of relevant working experience preferably in Healthcare setting
• Good interpersonal and people skills
• Self-starter and able to work independently
• Highly organised, attention to detail
• Good problem-solver
• Experience with leading a team will be advantageous