National Dental Centre of Singapore Pte. Ltd.

Associate Executive, Clinical Service

Job Category:  Administration
Posting Date:  16 Feb 2024

Responsibilities:

Right-siting duties

  • Provide assistance to clinicians in explaining the available options for follow-up at primary care
  • Address discharged patients queries regarding their follow-up care in primary care
  • Counsel and motivate patients in following up their care in primary care
  • Ensure a smooth transition from NDCS to primary care for discharged patients
  • Track patients’ appointments at GDP
  • Follow-up on clinical records of patients right-sited to CaPP GDP
  • Update patient records and maintain the upkeep of the database for the right-sited patients
  • Maintain good working relationships with public and counterparts in all relevant SingHealth departments and institutions
  • Gather feedback and conduct patient satisfaction surveys
  • Ensure that the right-siting station is always tidy, organised and well-supplied with the necessary documents and equipment needed for right-siting counselling and administration
  • Any other ad-hoc projects as instructed by supervisor

 

Requirements:

  • Prior experience in healthcare/customer service will be an added advantage.
  • Possess good EQ and AQ
  • Excellent interpersonal skills
  • Equipped with basic computer skills in MS Word, Excel, and PowerPoint.
  • Good verbal and written communications skills
  • Able to work independently