Patient Service Associate - Operations (Frontline)

As a Patient Service Associate at the SOC, you will be delivering administrative support and contributing towards a seamless care delivery journey for patients at NDCS.

You are responsible for providing administrative services to our patients including, but not limited to:

• Delivering an excellent patient experience

• Assisting patients with registration and providing comprehensive explanations on what to expect during their care journey at NDCS

• Scheduling of appointments

• Collection of payments

• Conducting financial counselling

Requirements

• Diploma in any discipline/ GCE ‘A’ Level/ ‘O’ Level / Higher NITEC in Service Skills

• Able to multi-task and work in a fast-paced and dynamic environment

• A team player with good interpersonal communication skills

• Meticulous and adaptable

• Proficiency in Microsoft application

• Preferably 2 years’ experience in frontline customer service; entry-level candidates are welcome to apply