Senior Assistant Manager, Operations

We are seeking a motivated Senior Executive / Assistant Manager to lead and support operational functions within Clinical Resource Management (CRM) at NDCS. This role oversees a team of Patient Service Associates (PSAs) and plays a key role in ensuring efficient workflows, accurate appointment management, and a smooth care journey for patients.

Key Responsibilities:

• Team Leadership & Supervision
  • Oversee and guide the PSA team in day-to-day operations, ensuring high standards of service and operational efficiency.
  • Provide coaching, performance monitoring, and competency development for team members.
  • Drive team engagement and foster a collaborative working environment.

• Operations Management
  • Develop long and mid-term macro-level data-driven dental chair and operating theatre resource allocation optimisation plans
  • Ensure the timely creation, allocation, and maintenance of dentists’ appointment schedule.
  • Oversee the smooth execution of pre-surgery workflows such as financial counselling, pre-operative instructions, listing coordination, and appointment follow-ups.
  • Lead co-ordination across clinics and hospital partners for surgical listing, pre-operation evaluations, and data/information exchange.

• Service Excellence & Process Improvement
  • Review and streamline processes to enhance efficiency, reduce operational bottlenecks, and improve patient experience.
  • Generate and analyse operational KPIs for workflow optimisation.
  • Handle escalated patient enquiries and feedback with professionalism and service excellence principles.

Requirements:

• Bachelor's Degree in any discipline, preferably with 2 years of healthcare experience. Fresh graduates are welcome.
• Strong interpersonal skills and takes initiative
• Ability to work independently, and good team-leading qualities.
• Logical and calm under pressure.
• Good analytical, organizational, and communication skills (verbal and written), time management skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.

We are looking for a candidate who is passionate about providing a high level of service to patients and is committed to improving patient experience. If you meet the requirements and are interested in this exciting opportunity, please submit your application today.