Senior Assistant Manager, Operations

This role shall support the planning of how dental clinic (non-clinical) operations should be conducted in the future, which includes initiating, steering and management of transformational projects to support the future concept of operations. The incumbent will be part of a team to build system and workforce capability, conduct future scenario generation and solutioning, and manage projects related to mid to long term transformation in operations domain.

Responsibilities:

Capability Development

• Lead the training build-up for operations staff to prepare them for new system and concept of operation
• Conduct horizon scanning for new and emerging operation concepts, technology and solutions, and explore possibility for their adoption
• Develop and deliver documentation, eg. SOPs and toolkits, to support implementation and mainstreaming
• Promote a culture of continuous learning and operational excellence across the department

Transformation Projects

• Manage/monitor the implementation of transformation projects
• Collaborate with cross-functional teams to redesign workflows and improve service delivery
• Track project milestones, manage risks, and ensure successful execution

System Enablement

• Support the design, acceptance, and implementation of operational components/modules for in-house, cluster and national projects
• Work closely with IT and clinical stakeholders to ensure systems meet operational needs
• Facilitate user testing, training, and post-implementation support to drive adoption and efficiency

Requirements:

• Bachelor’s degree
• Preferably some experience in healthcare operations, transformation, or project management.