Senior Executive/ Assistant Manager, Patient Experience

Responsibilities:

• Plan and manage the execution of service improvement initiatives to improve patient experience and raise the service image of NDCS
• Manage the end-to-end patient feedback process, from registering the feedback on CRM, to investigation, drafting the reply and closure of feedback
• Management of patient experience data, including generation of quantitative and qualitative reports. Synthesize data and highlight key insights and trends to stakeholders for service improvement.
• Assist with all other patient experience initiatives, e.g. patient support group, volunteer management, training, roadshows, patient experience collaterals, focus group discussion, and SPAN@NDCS.

Requirements:

• Bachelor’s degree in arts & social science, communications, business administration,
• Experience in Healthcare industry will be advantageous
• Proficient in Microsoft Office
• Knowledge in the use of statistical and data analytic software will be an advantage
• Possess good project management skills
• Proactive and adaptable to change
• Good communication and writing skills
• Ability to work independently in a collaborative manner with diverse range of stakeholders