National Neuroscience Institute of Singapore

Manager, Patient Experience

Job Category:  Administration
Posting Date:  26 May 2024

Job Description
You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers.

Job Requirements

  • Recognised Degree with at least 8 years of working experience in customer / patient service operations, including a minimum of 2 years in a managerial capacity
  • Must have a proven track record in building a service culture
  • Experience in developing, evaluating and conducting service training is essential
  • Strong command of English language and a second language
  • Proficient in writing and editing
  • Adept in conflict resolution, data analytics and presentation
  • Excellent planning and organisation skills
  • Independent, resourceful and able to handle multiple projects
  • Excellent interpersonal skills, skilful in managing multiple stakeholders