National Neuroscience Institute of Singapore

Patient Service Associate

Job Category:  Ancillary
Posting Date:  28 Apr 2024

Job Responsibilities:

 

  • Provide and maintain high standard of service excellence to patients, caregivers, and colleagues.
  • Preparation of clinic for daily operations prior to opening and facilitate proper handover at the end of each clinic session and at end closing time.
  • Assist doctors and act as chaperones during in-clinic consultations and teleconsultations, providing translation support when necessary.
  • Timely follow-up of administrative tasks after clinic sessions, including handling inquiries, educating patients on managing appointments and making payments online e.g., using HealthHub, and scheduling appointments promptly.
  • Handle counter duties with precision for accurate registration and billing.
  • Attend to patient enquiries through various platforms, e.g., face-to-face, phone, and emails.
  • Provide financial counseling with knowledge of financial schemes available to patients.
  • Ad-hoc duties as assigned.

 

Requirements:

 

  • Minimum GCE 'N' level with at least 1 - 2 years of customer service experiences.
  • Service-oriented with a pleasant disposition.
  • Demonstrate strong interpersonal skills and effective teamwork.
  • PC / computer literacy and able to multi-task in a fast-paced environment.
  • 5-day work week (Monday to Friday) and staggered working hours (from 8am to 5.30pm; 8.30am to 6pm and 9am to 6.30pm).