National Neuroscience Institute of Singapore

Senior/ Executive, Patient Experience

Job Category:  Administration
Posting Date:  11 Dec 2024

Job Responsibilities

You will support the implementation of initiatives aimed at improving patient experience and building a patient-centric culture in NNI. You will also administer the feedback management process, including service recovery and active engagement of patients, caregivers and staff.

Job Requirements

  • Recognised Degree with at least 2 years of working experience in customer / patient service operations
  • Strong command of English and a second language
  • Proficient in writing
  • Adept in conflict resolution, data analytics and presentation
  • Good planning and organisation skills
  • Independent, resourceful and able to handle multiple projects
  • Excellent interpersonal skills, skilful in managing multiple stakeholders