Manager, Business Office (Billing)

Join our dynamic Billing team as a Manager, where you will play a pivotal role in leading healthcare billing excellence whilst driving the transformative implementation of the National Billing System. This position offers the opportunity to shape billing processes, develop your team, making a direct impact on healthcare finance operations. In this role, you will be involved in the following areas:

Charging/ Billing Roles

• Administer the charging and billing rules in SAP-ISH & eCCAP systems to ensure compliance with established policies and procedures
• Maintain master records in SAP-ISH & eCCAP that control billing system configurations
• Ensure timely and accurate charging to patient accounts and oversee third-party payor claim submissions (e.g. CPF Board, private medical insurers, MCPS, etc.
• Represent BO-Billing in inter-department meetings and collaborate on issues affecting patient billing

Team Leadership and Supervision

• Lead a team of Billing staff to achieve departmental KPIs and operational targets
• Schedule work assignment and allocate resources for adequate coverage
• Set clear expectations, manage staff career development, and foster positive team culture
  
  

Customer Service

• Handle public enquiries and complaints efficiently, courteously and professionally
• Provide clear explanations for billing enquiries from patients and family members
• Escalate complex situations and collaborate with other departments for prompt service recovery and patient satisfaction
  
  

Purchased Services Management

• Oversee purchased services from external parties accurate and timely charging to patient bills
• Administer purchase and charging of specialised nursing non-stocked items consumed or used by the wards
• Conduct regular compliance audits
  
  

System Enhancement & Roll-Outs, National Billing System (NBS)

• Represent BO-Billing in user requirement gathering and User Acceptance Testing for system enhancements
• Establish SOPs, and train staff for system implementations and new service roll-outs
• Support the implementation of NBS as the designated expert user and/or primary trainer
• Analyse, identify, and report gaps between existing business requirements and NBS functionalities and establish new SOPs and work instructions
• Represent BO-Billing in discussions with Synapxe, system vendors, and external stakeholders regarding billing and finance systems
  
  

Others

• Provide management decision support through data extraction, collation, and business analysis as required
• Ensure timely reporting to MOH, management and other stakeholders
• Facilitate external audits and respond to auditor requirement and queries
  
  

Job Requirements:

• Degree in Accountancy, Business Administration (major in Accountancy or Finance) or Professional Accounting Qualification (ACCA or CA) is preferred
• Minimum 5 years of experience in Accounting/ Finance field; 2 years of supervisory experience
• Prior experience in a healthcare setting will be an advantage
• Proficient in Microsoft Office applications (Word, Excel, Powerpoint)
• Ability to thrive in a dynamic, fast-paced environment
• Strong interpersonal and communication skills with the ability to get stakeholder support
• Collaborative team player skilled in managing cross-functional and institutional relationships
• Adept at navigating complex, ambiguous, and challenging situations
• Excellent organisation and prioritisation skills
• Systematic and able to work independently under tight deadlines