Senior/ Assistant Manager, Business Office (Billing)

We are seeking a dedicated Senior/Assistant Manager to join our Billing team, where you will play a crucial role in ensuring the accuracy and efficiency of our billing operations whilst delivering exceptional customer service to patients and their families. This position offers an exciting opportunity to work at the forefront of healthcare billing transformation with the upcoming implementation of the National Billing System. In this role, you will be involved in the following areas:

Charging/ Billing Roles

• Administer the charging and billing rules in SAP-ISH & eCCAP systems to ensure compliance with established policies and procedures
• Maintain master records in SAP-ISH & eCCAP that control billing system configurations
• Assist BO-Billing Team Manager to ensure timely and accurate charging to patient accounts
• Assist Team Manager to manage third-party payor claim submissions (e.g. CPF Board, private medical insurers, MCPS, etc.) and liaise closely with them to resolve claim issues
  
  

Customer Service

• Handle public enquiries and complaints efficiently, courteously and professionally
• Provide clear explanations for billing enquiries from patients and family members
• Escalate complex situations and collaborate with other departments for prompt service recovery and patient satisfaction
  
  

Purchased Services Management

• Assist BO-Billing Team Manager in overseeing purchased services from external parties to ensure accurately, timely, and proper charging to patient bills
• Assist to administer purchase and charging of specialised nursing non-stocked items consumed or used by the wards
• Assist to conduct compliance audits
  
  

System Enhancement & National Billing System (NBS)

• Assist in the analysis of current processes/systems to identify improvement opportunities and support system enhancements, leading the team through User Acceptance Testing
• Assist Team Manager in analysing gaps between existing business requirements and NBS functionalities
• Contribute to establishing new SOP and assist in staff training for the NBS roll-out
• Attend discussions with Synapxe, system vendors, and external stakeholders regarding billing and finance systems that interface with NBS
  
  

Others

• Prepare timely reports to MOH, management and other stakeholders
• Assist in facilitating external auditing process
  
  

Job Requirements:

• Degree in Accountancy, Business Administration (major in Accountancy or Finance) or Professional Accounting Qualification (ACCA or CA) is preferred
• Minimum 2 years of experience in Accounting/ Finance field preferred
• Prior experience in a healthcare setting is an advantage
• Proficient in Microsoft Office applications (Word, Excel, Powerpoint)
• Ability to thrive in a dynamic, fast-paced environment
• Collaborative team player, resourceful and able to work independently
• Good interpersonal and communication skills