Senior Executive, Business Liaison Office

Join our team as a Senior Executive, where you will play a role in guiding our patient liaison team when required, overseeing essential processes related to patient transfers and admissions. You will ensure that transfers and admissions into the hospital are carried out efficiently while managing staff deployment to meet work demands.

You will also ensure that the team conducts financial counselling and admission briefings to patients and their families, adhering to established policies and procedures. Additionally, you will uphold high standards of communication during interactions and assistance provided to patients and their families.  You will be prepared to provide support to the team as needed, to address any admission bottlenecks that may arise.

You will work closely with the Deputy Director, Business Office to develop and implement strategic work plans, policies, and procedures. Working alongside with our Business Liaison Office (BLO) Leads, you will assist to review policies to ensure the delivery of key outcome indicators and support the rollout of new processes and systems to BLO teams.

You will assist to provide secretarial support for monthly CHRT meetings and management reporting support for CHRT and BLO teams.

Job Requirements

• Degree in Business Administration or equivalent preferred
• At least 4 years of working experience, with supervisory experience preferred
• Proficient in Microsoft Office (Word, Excel, Powerpoint)
• Possess strong communication and interpersonal skills
• Team player
• Flexibility to work shifts, working half days on Saturdays as per roster