Singapore General Hospital Pte Ltd

Executive, Patient Financial Services

Job Category:  Administration
Posting Date:  7 Feb 2024

As an Executive, you are responsible for timely and accurate billing to patient accounts according to established policies, procedures and internal control. To collaborate with other staff members across teams and functions on programmes and activities that will contribute to the department’s growth and developments.

Your job duties include:

  • Prepares policies & procedures, ISO documents & Works Instructions for managements review.
  • Monitor implementation of the policies & procedures.
  • Responsible for the productivity of SPSAE/PSAE/SPSA/ SPA and that high standard of efficiency are maintained. 
  • Assess productivity of staff to ensure compliance of policies & workflows.
  • Prepare summaries, reports and statistics as required.
  • Perform analysis on problem areas & make recommendations for improvements. 
  • Train staff in the Billing Sections. 
  • Reduce hospital exposure in bad debts by ensuring that patients are accommodated in the appropriate ward with sufficient financial coverage by reviewing the weekly interim report:- 
  1. the expected total bill size to-date
  2. sufficient Medisave coverage
  3. cash deposit required
  4. patient’s ability to maintain charges in the current choice ward
  5. communicate with the doctor-in-charge on the expected length of stay
  6. refer patient to the appropriate financial assistance.
  • Monitor staff and ensure that proper internal control are enforced.
  • Responsible for the follow-up of problem claims and that all required information is complete and eligible for submission.
  • Assists in planning and allocation of manpower deployment to enable efficient / effective performance of the sections.
  • Review data & identify variances and provide reasons for variation.
  • Assists the Managers to plan, co-ordinate and implement all policies and procedures as well as internal control and for the smooth operation of all patient financial services activities.
  • Perform other duties as and when assigned.

Job Requirement:

  • Degree in Business Administration or equivalent with a minimum of 2 years’ experience.
  • Experience with Healthcare will be an added advantage.
  • Meticulous with details.