Singapore General Hospital Pte Ltd

Senior Executive / Executive, Office of Patient Experience (SE)

Job Category:  Administration
Posting Date:  31 Mar 2024

Job Description


You will manage patient feedback to ensure timely response within stipulated service standards:


  • Feedback management entails patient engagement, analysis of the case, proper routing to stakeholders, investigation and follow up with relevant stakeholders, service recovery or closing loop with feedback providers.
  • Data entry into feedback system for tracking of case and prepare reports such as weekly feedback reports.
  • Participate in service initiative/quality improvement projects


You must be able to converse confidently with patients and family to exude a caring and outgoing attitude of a professional healthcare worker and ensure prompt service recovery and problem resolution is done.




  • Bachelor’s degree preferably in Nursing or a clinical discipline
  • Good analytical, organizational and communication (verbal and written) skills.
  • Excellent interpersonal skills with a positive work attitude
  • Fully vaccinated against COVID-19