Senior Executive / Executive, Office of Patient Experience (SE)

Job Description

You will manage patient feedback to ensure timely response within stipulated service standards:

• Feedback management entails patient engagement, analysis of the case, proper routing to stakeholders, investigation and follow up with relevant stakeholders, service recovery or closing loop with feedback providers.
• Data entry into feedback system for tracking of case and prepare reports such as weekly feedback reports.
• Participate in service initiative/quality improvement projects

You must be able to converse confidently with patients and family to exude a caring and outgoing attitude of a professional healthcare worker and ensure prompt service recovery and problem resolution is done.

Requirements

• Bachelor’s degree preferably in Nursing or a clinical discipline
• Good analytical, organizational and communication (verbal and written) skills.
• Excellent interpersonal skills with a positive work attitude
• Fully vaccinated against COVID-19