Senior Operations Executive / Operations Executive (Specialist Outpatient Clinics)

The Job:

You will take on a primarily patient fronting role and oversee a team of frontline clinic staff to ensure the smooth operations of the clinic and that a high level of service is provided to our patients. Your responsibilities include, but are not limited to, the following:

• Staff management and deployment
• Handle patient feedback
• Review and streamline processes to enhance operations efficiency
• Prepare and analyse performance data and reports and initiate recommendations to improve the department’s KPIs
• Work with various stakeholders to plan and implement strategies to address the identified needs for improvement

Requirements:

• Bachelor’s Degree in any discipline, with preferably 2 years healthcare experience. Entry Level candidates will be considered for Operations Executive position.
• Possess strong interpersonal skills to communicate constructively with colleagues, peers and subordinates.
• Able to exhibit initiative, demonstrate an ability to work independently, and manifest good team-spirit qualities.
• Good analytical, organisational and communication skills (verbal and written), strong time management skills and the ability to multi-task.
• Proficient in Microsoft Word, Excel and PowerPoint