Manager, Health & Social Integration, SingHealth Office of Regional Health (Programs)2-year contract

Join SingHealth's Office of Regional Health and take on a leadership role that directly shapes the wellbeing of seniors living in the community. As part of an integrated care team comprising Primary Care Providers, Community Nurses, Wellbeing Coordinators (WBCs), and Community Partners, you will help deliver person-centred health and social care to residents across the SingHealth region — contributing to a healthier, more connected community.

We are seeking a Manager to lead operations and people development within CareLine, SingHealth's 24/7 telecare programme for seniors. In this role, you will oversee a team of executives and WBCs, manage complex cases, drive operational improvements, and represent CareLine in the community — all in service of empowering seniors to live well and independently.

What You Will Do:

You will co-lead the supervision and day-to-day management of the CareLine executive and Call Centre (Outreach) team, ensuring smooth service delivery and appropriate resource planning to meet departmental key performance indicators and maintain high levels of client satisfaction. You will also guide executives in handling complex cases, directing them to relevant clinical knowledge and community resources, and ensuring all escalated cases are managed professionally, confidentially, and in a timely manner.

You will take the lead on community engagement efforts, including recruitment roadshows and outreach events, to raise awareness of CareLine and grow its reach among seniors and caregivers. You will represent CareLine at partner events and build strong working relationships with community partners to facilitate seamless support for clients.

On the operational side, you will drive the review and improvement of CareLine's workflows and processes, ensuring they remain efficient and responsive to the evolving needs of the team and the clients they serve. You will oversee service quality by ensuring call audits are conducted using appropriate instruments, and by identifying and coaching team members who require further development to meet required competency standards.

You will also take the lead on projects from conceptualisation through to implementation, engaging partners on operational workflows and providing guidance to executives throughout the project management process. Additionally, you will support budget planning to ensure team operations are adequately resourced, and verify that departmental resources are utilised correctly and responsibly.

You may occasionally support your Head of Department on new initiatives or workflow changes, and contribute to broader population health and Healthier SG efforts through community engagement and programme participation.

Job Requirements:

• Bachelor's Degree in Social Work, Counselling, or a Healthcare-related discipline is preferred; candidates with equivalent experience in health, social services, or community care are welcome to apply
• At least 6 years of relevant experience, with demonstrated experience in people management, case management, and project management
• Strong interpersonal and communication skills, with the ability to engage effectively with seniors, caregivers, and community partners
• Strong analytical and operational skills, with a meticulous and process-driven approach to work
• An independent and resourceful worker who demonstrates integrity, initiative, and learning agility
• Willingness to work weekend shifts occasionally to support community outreach or events