Singapore Health Services Pte Ltd

Senior Executive, Digital Empowerment

Job Category:  Administration
Posting Date:  23 Mar 2024

Senior Executive, Digital Empowerment


The Office of Digital Empowerment is dedicated to revolutionising our healthcare ecosystem by harnessing the power of digital technologies to enhance patient care, operational efficiency, and innovation. Our primary objective is to help design, implement, and continually evolve a holistic digital strategy that aligns with SingHealth's mission and goals. We aim to empower our employees with innovative technologies, foster a culture of innovation and agility while facilitating seamless and multidisciplinary collaboration. Through our efforts, we seek to create a patient-centric digital ecosystem that not only mitigates healthcare challenges but also drives sustainable growth and excellence in clinical and administrative workflows. The Senior Executive, Digital Empowerment plays a crucial role in supporting and contributing to these endeavours.


Job Description


As the Senior Executive, Digital Empowerment, you will be responsible for the following:

  • Support the creation and management of roadmaps for digital initiatives, assisting in setting objectives, timelines, and success metrics to ensure alignment with the division's digital strategy and SingHealth's overarching goals.
  • Assist in the coordination and support of cross-functional teams in ideation, conceptualisation, planning, and execution of digital projects with adoption of automation technologies such as RPA, chatbots, and M365.
  • Actively support the identification and implementation of innovative digital solutions and technologies to address organisational challenges and improve operational efficiency.
  • Play a key role in the upskilling and reskilling of employees, fostering the development of Citizen Developers.
  • Contribute to the establishment and promotion of best practices for digital tools and technologies.
  • Collaborate with key stakeholders to contribute to the development of annual plans and budgets for digital projects and supporting efficient management of budget portfolios and utilization.
  • Provide support in overseeing and managing digital platforms, including websites, mobile applications, and digital tools, to ensure system service levels are met and to provide prompt support for any system-related issues that may arise.
  • Stay informed about emerging technologies and healthcare challenges, contributing to the assessment of their viability and potential adoption.
  • Demonstrate flexibility and readiness to undertake any additional responsibilities and duties assigned within the Digital Empowerment team.

Job Requirements


  • Degree in Computer Science, Business Administration, or a related field. Master’s degree will be  an added advantage.
  • At least 4 years of experience in the IT industry or related roles, with exposure to digital initiatives and projects.
  • Proficient in areas such as cloud computing, voice/chatbots, robotic process automation (RPA), and/or Microsoft 365 technologies.
  • Demonstrate ability to support project management activities and contribute effectively to project delivery.
  • Strong communication and collaboration skills, with a willingness to learn and grow in a dynamic digital environment.
  • Able to deal with all levels of staff (medical, nursing, pharmacists, allied health professionals, dental and administrative and ancillary staff).
  • Able to work independently and constantly upskilling and keeping abreast with technological advancement.


Req ID:  3166