Singapore Health Services Pte Ltd

Senior / Executive, Office for Service Transformation

Job Category:  Administration
Posting Date:  3 Apr 2024

You will support the Office for Service Transformation in the execution and implementation of cluster-wide service transformation projects to improve patient care and service. You will lead the team to take design concepts forward and work hand-in-hand with partners and stakeholders to implement service transformation in a variety of healthcare and community settings. You will distil business and user requirements and work with stakeholders to design new initiatives to improve patient care and staff experience.


You will plan and conduct the research and study of users (patients and/or staff) at various touch points throughout the service experience and journey, map workflow processes, identify problems and propose changes and improvements. You will also plan and lead the conduct of ethnography, data mining / gathering activities and statistical analysis to qualify / quantify potential areas of improvement, track the execution of projects, and measure the impact of initiatives.


You will assist and support project leads in the identification of appropriate journals or research publications and in the scoping and drafting of the project plan, including seeking expert opinions and guidance from various SingHealth domains and departments, monitor and report project performance against set targets and propose action plans to improve performance and organisation results where necessary.


You will ensure the success of healthcare service transformation projects, in close consultation with key stakeholders, and support the division and department in strategy formulation, execution of strategic plans and communication of projects to stakeholders.


You will conduct horizon scanning and literature research for new ideas and emerging market trends for innovation and technology, and perform secretariat functions at division, department, senior management and any other assigned meetings.


Job Requirements

  • Bachelor’s Degree in any discipline with 2 to 4 years of relevant working experience
  • Proficiency with Microsoft Office applications
  • Proficiency with Statistical applications and in Project Management would be an added advantage
  • Prior experience in a service design / process redesign / process improvement
  • Prior experience in a healthcare setting is an added advantage
  • Team player
  • Excellent verbal, written communication and interpersonal skills
  • Adept at handling complex, ambiguous and challenging situations and comfortable with change in a fluid environment and a growing organisation
  • Able to work independently and in teams with diverse team members, dynamic reporting lines and multiples stakeholders
Req ID:  3191