Senior / Patient Service Associate (Call Centre)

You will answer and manage appointments calls and general enquiries from members of public and patients with high service quality and operational standards. You will also assist to answer calls and provide one-stop information and assistance to callers when required. In addition, you will handle the feedbacks from patients and resolving service related incidents, as well as enquiries such as the rates of consultations and medical package. You will also liaise with other departments on the Call Centre Services and procedures, work with the Call Centre Executive to maintain a high service level of Call Centre Services, and update patients' data when required.

Requirements

• Minimum GCE 'N' / 'O' Level / NITEC in any discipline
• Relevant experience in call centre / nursing is an added advantage
• Customer oriented with good communication skills 
• Able to work on a Saturday