Senior Patient Service Associate (Central Admin Team - Referral)

We are seeking a dedicated, proactive, and service-oriented Senior Patient Service Associate (SPSA) to support the smooth operation of clinic services through backend administrative functions. The role involves appointment scheduling, patient follow-up, Specialist Outpatient Clinic (SOC) referral coordination, data collation, and cross-coverage of duties when required. The candidate will also undertake ad hoc assignments as delegated by supervisors.

Key Responsibilities

Referrals & Care Coordination

• Facilitate referrals to Specialist Outpatient Clinics (SOC) and other healthcare services as required.
• Coordinate follow-up appointments and patient care arrangements in a timely manner.
• Monitor referral status and ensure appropriate documentation and follow-up actions are completed.
• Ability to maintain accuracy and productivity in a fast-paced environment.

Administrative Support

• Manage appointment scheduling activities.
• Perform data collation, reporting, and maintenance of accurate records.
• Provide cross-coverage and operational support for team members when requires

Requirements

• Minimum GCE 'O' Level or equivalent qualification.
• Strong communication and interpersonal skills.
• Basic computer literacy and willingness to learn clinic and healthcare systems.
• Customer-oriented with a positive, professional, and service-focused attitude.
• Able to work half-day on Saturdays.
• Able to work independently as well as collaboratively in a team environment.
• Prior healthcare or customer service experience will be an advantage.