Senior Patient Service Associate (Central Admin Team - Video Consult)

We are seeking a dedicated and service-oriented Senior Patient Service Associate (SPSA) to join our backend team.

In this role, you will support the day-to-day operations of the service while ensuring the delivery of efficient, compassionate, and patient-center care. As a key point of contact for patients, you will contribute to creating a seamless, positive, and supportive healthcare experience through effective coordination, communication, and administrative support.

Key Responsibilities

• Patient Registration & Appointments
  Manage patient registration, schedule appointments, and ensure accurate data entry.
• Billing & Enquiries
  Handle billing, payments, and patient enquiries promptly and professionally.
• Referrals & Coordination
  Facilitate referrals, follow-up arrangements, and ensure timely coordination of patient care.
• Service Excellence
  Manage patient feedback, support service recovery efforts, and uphold service standards.
• Clinic Operations Support
  Assist in daily clinic operations, administrative tasks, and workflow processes to ensure smooth clinic functioning. Support doctors, nurses, and pharmacist in daily operation.

Requirements

• Minimum GCE 'O' Level or equivalent qualification.
• Strong communication and interpersonal skills.
• Basic computer literacy and willingness to learn clinic and healthcare systems.
• Customer-oriented with a positive, professional, and service-focused attitude.
• Able to work half-day on Saturdays.
• Able to work independently as well as collaboratively in a team environment.
• Prior healthcare or customer service experience will be an advantage.