Singapore National Eye Centre Pte Ltd

Patient Services Associate, Service Operations

Job Category:  Ancillary
Posting Date:  03-Mar-2023

As a Patient Services Associate, Service Operations, you will administer counter and clinical services as well as supporting administrative functions to facilitate seamless patients’ care journey within SNEC.

Job Description
a) Counter Services
- Perform patient registration, appointment scheduling, billing and payment collection.
- Explain payment schemes and charges to patients.
- Provide information on the various clinical services offered by the Centre and attend to inquiries from patients and members of the public.
- Perform counter-closing tasks in accordance with standard procedures at the end of business day.
b) Clinical Services
- Provide assistance to patients during eye examination and perform basic patient care activities and services, such as performing eye evaluation tests, eye drops instillation and rendering of basic eye care advice to patients/ family.
- Prepare necessary clinical documents for clinic sessions and conduct daily equipment/ instruments inventory checks in the assigned work area to ensure that equipment is ready for use at all times.
c) Others
- Assist in the preparation/ generation of clinic reports and liaise with medical staff and internal departments for clarification on patient matters, if necessary.
- Any other duties assigned.

Job Requirements
- Candidate must possess at least diploma or equivalent and preferably with 1 year of customer service experience.
- Demonstrate good communication and interpersonal skills with patients, caregivers and colleagues
- Possess good service behaviours in accordance to the Centre’s standards
- Desire to possess the full PSA skillsets in the pursuit for career growth
- Demonstrate good situational handling skills when attending to patients
- Good teamwork and organization skills
- Able to thrive in fast-paced environment and adapt well to internal and external changes
- 5.25 work week (Alternate Saturdays).